Frequently Asked Questions
Everything you need to know about bringing nature home.
What is your shipping policy for live plants?
We take great care in packaging our live plants to ensure they arrive healthy. Orders are typically processed within 3-5 business days and shipped via climate-controlled logistics to prevent wilting or damage during transit.
Do you offer a warranty on trees and shrubs?
Yes, we provide a one-year limited warranty on all trees and shrubs planted by our professional landscaping team, provided they have received proper care and watering as per our guidelines.
Can I return garden tools or decor?
Unused garden tools and non-perishable home decor can be returned within 30 days of purchase with a valid receipt. Items must be in their original packaging and in sellable condition.
Do you offer professional landscaping consultations?
Absolutely. You can schedule a consultation with one of our expert designers through our website. We offer both on-site visits and digital planning sessions to help transform your outdoor space.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and The Siebenthaler Company gift cards.
How do I care for my new plants after they arrive?
Every order includes a detailed care guide specific to the species you purchased. You can also visit our online Resource Center for tips on soil pH, seasonal pruning, and irrigation.